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• Gooroo research: the best booking tactics
• How should GPs commission?
• Planning: the easy, the hard, and the important
• How to achieve 18 weeks
• Why plans are always wrong
• Acute clinical linkages: all mapped out
• The new Operating Framework and 18 week waits
• Shorter waits, whatever your waiting list
• What is “demand”?
• Respecting urgency while struggling with 18 weeks

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